Refund & Acceptance Guarantee

We want you to get an accepted photo. If your photo is rejected for a sizing, background, or resolution issue produced by SnapPassport, we will redo it for free or give you a full refund.

• Email 2951063804@qq.com within 30 days of purchase.
• Include your order number and a short note about the issue.
• Refunds are processed to your original payment method.

Note: we cannot guarantee acceptance when the source selfie does not meet basic requirements (e.g. poor lighting, non-neutral expression, head-covering not permitted by the authority).